#Fresh step paw points complaint full#

#Fresh step paw points complaint full#

(The ScoopFree Ultra’s rake system required just 1 minute, 10 seconds, while the Simply Clean’s conveyor belt took a full hour to scoop and sift litter into its waste bin.) In our tests the sifting process took 2.5 minutes, making the Litter-Robot the second-fastest of the automatic litter boxes we tested. The globe didn’t spill litter outside of the box like the design of the PetSafe Simply Clean did, nor did it stir the urine back into the litter bed like the PetSafe ScoopFree Ultra did. In our tests it removed more litter waste than the other models we tried because the spinning action helped remove gunky litter from the sides and base of the litter bed, whereas other models could sometimes miss those spots. The Litter-Robot’s globe rotates first counterclockwise and then clockwise to sift the litter bed and dump dirty litter into the waste receptacle. Installation process: I followed the manufacturer's instructions to set up each litter box, and I noted any challenges during the process.ĭespite its drawbacks, the Litter-Robot was one of the better automatic litter boxes in our test group at doing what it’s meant to do: scoop litter.Size: I reviewed the dimensions of both the litter boxes and the litter trays to see if they were on a par with those of our favorite traditional litter boxes.Ease of cleaning: I checked the litter box mechanisms to see how gunky they got after use, and I noted how easy they were to clean.Waste bin: I measured how much waste each trapper held, calculated how long it would take to fill, and compared that against the emptying recommendations the manufacturer specified.Those that measured at or below 50 decibels, the same level as a household conversation, are less likely to scare a cat or annoy a pet owner. Noise level: I sat a foot away from each litter box and used the smartphone app dB Volume to record how loud each model was when it activated.Scooping and processing time: I soiled each litter box with our stand-ins for cat pee and poop (¼ cup of water and halfway-melted chocolate, respectively) and assessed how well and how quickly the litter box scooped out the mess.“I usually recommend against automatic litter boxes because if anything goes wrong with them, it can scare the bejesus out of them and they’re not going to want to use it ever again,” said Mary Molloy, ASPCA animal behavior counselor and owner of pet-training company Nirvana Tails in New York City. While it was quieter than other models, some experts said they believed that the raking motion or any mechanical sound could deter some cats. The PetSafe ScoopFree Ultra was one of the quietest machines we tested, measuring about 50 decibels (around the volume of a household conversation) when scooping away waste. And it got even louder when it scooped, with the arm making a banging noise as it shook off loose litter granules from the clumped waste. The CatGenie was the loudest litter box we tried: In our tests it loudly flushed water when clearing out the waste, an effect that could scare cats that are already skittish. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Some cats (and people) may be put off by how loud automatic litter boxes can be-and if a cat has a negative association with a litter box, it might not use the box. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment.